Difference between revisions of "Troubleshooting"

(Created page with " = Troubleshooting = == I have an error or trying to perform a new task == These are some general guidelines to help you solve your problem '''before submitting'''...")
 
 
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= Troubleshooting =
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= I have an error or trying to perform a new task =
  
== I have an error or trying to perform a new task ==
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These are some general guidelines to help you solve your problem '''before submitting''' a help ticket, or contacting the CMS
  
These are some general guidelines to help you solve your problem '''before submitting''' a help ticket, or contacting the CMS
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== FAQs ==
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Check if this is a [[FAQs|frequently asked question for which there is already an answer]]
  
=== Google your error/task ===
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== Google your error/task ==
  
 
Put your error into the search engine of your choice. Begin with the maximum number of keywords and reduce as appropriate to get better quality of search hits/more hits.
 
Put your error into the search engine of your choice. Begin with the maximum number of keywords and reduce as appropriate to get better quality of search hits/more hits.
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If you have a very specific error it may help to put it in quotes so the search engine knows to look for the phrase.
 
If you have a very specific error it may help to put it in quotes so the search engine knows to look for the phrase.
  
=== Trusted sources ===
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== Trusted sources ==
  
 
Not all search hits will have the same quality. These are sites that we recommend:
 
Not all search hits will have the same quality. These are sites that we recommend:
  
[[stackoverflow.com|Stackoverflow]] 
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[[Stackoverflow.com|Stackoverflow]] 
  
 
[https://towardsdatascience.com Towards Data Science]
 
[https://towardsdatascience.com Towards Data Science]
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[https://github.com GitHub Issues]
 
[https://github.com GitHub Issues]
  
=== Other Options ===
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== Other Options ==
  
 
Try searching or using keywords to find related content in [https://climate-cms.org our blog]
 
Try searching or using keywords to find related content in [https://climate-cms.org our blog]
  
Try searching THIS WIKI
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Search THIS WIKI for useful information using the search bar at the top of the page
  
 
Stackoverflow has a [https://stackoverflow.com/help/searching specific page] on searching that site, which may help
 
Stackoverflow has a [https://stackoverflow.com/help/searching specific page] on searching that site, which may help
  
== Data related query ==
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For NCI related questions check the [https://opus.nci.org.au/display/Help/User+Guides NCI user guides] first
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=== Finding Data  ===
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= Finding Data  =
  
 
See the [[Finding_datasets|Finding Datasets]] page
 
See the [[Finding_datasets|Finding Datasets]] page
  
=== Publishing Data ===
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= Publishing Data =
  
 
See the [[Publishing_options|Publishing Options]] page
 
See the [[Publishing_options|Publishing Options]] page
  
=== Other Storage Options ===
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= Other Storage Options =
  
See [[Storage]] page. We also have a [https://climate-cms.org/posts/2022-04-26-storage-where-what-why-how.html page on the blog to help you manage your storage]
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See [[Storage|Storage]] page. We also have a [https://climate-cms.org/posts/2022-04-26-storage-where-what-why-how.html page on the blog to help you manage your storage]
  
 
 
 
 

Latest revision as of 01:24, 4 May 2022

I have an error or trying to perform a new task

These are some general guidelines to help you solve your problem before submitting a help ticket, or contacting the CMS

FAQs

Check if this is a frequently asked question for which there is already an answer

Google your error/task

Put your error into the search engine of your choice. Begin with the maximum number of keywords and reduce as appropriate to get better quality of search hits/more hits.

If you have a very specific error it may help to put it in quotes so the search engine knows to look for the phrase.

Trusted sources

Not all search hits will have the same quality. These are sites that we recommend:

Stackoverflow 

Towards Data Science

GitHub Issues

 

Other Options

Try searching or using keywords to find related content in our blog

Search THIS WIKI for useful information using the search bar at the top of the page

Stackoverflow has a specific page on searching that site, which may help

For NCI related questions check the NCI user guides first

 

Finding Data 

See the Finding Datasets page

Publishing Data

See the Publishing Options page

Other Storage Options

See Storage page. We also have a page on the blog to help you manage your storage